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Travel Policies

Age Restriction

Our website is intended for use by those 18 years old or over. No one under that age should use our website. If you are under the age of 18 years please leave our website immediately.


Misuse

You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence, including under the [UK Computer Misuse Act 1990]. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.


Our Website Content

For the purposes of these terms “our website content” is defined as everything making up our website or which is otherwise downloaded as part of or through our website, including any services, functionality, trademarks, logos, graphics, photographs, images, sounds, music, video, audio or text on our website, and including any code comprised in our website such as java scripts, flash objects, cookies, HTML, and CSS. However references to “our website content” does not include anything you post to our website, including through use of any community functionality we provide on our website as detailed below.


1. Not advice

Our website content is provided for general information only, with the understanding that we are not engaged in the rendering of legal or other professional advice or service. Your reliance on or use of our website and website content is entirely at your own risk.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date. In any event, our website content is only valid at the time it is downloaded, and may change on a subsequent visit to our website. We shall be entitled to change our website content from time to time, and cease providing any particular website content (including part, functionality or service of our websites), without notice, and for any reason.

We do not guarantee that our website or any website content will be free from errors or omissions. There may be mistakes and errors in our website content which we fail to notice, which will not be binding on us. We reserve the right to correct any errors in our website content and to change any of our website content (including services, products, availability, and pricing) at any time without notice, including in any booking or order you have submitted or contract you have entered into with us on the basis of it. If any correction affects any booking or order you have submitted or contract you have entered into with us to your material detriment, then we will give you the opportunity to cancel the booking, order or contract rather than accept the change.

Whilst we make all reasonable attempts to exclude viruses from our website and website content, we cannot ensure that they will be none or that our website will not be subject to unauthorised access or modification. Thus, you are recommended to take all appropriate safeguards on your computer or other device (including installing appropriate protective software) before downloading any of our website content.

If we include a link to a third party website (e.g. a banner advertisement) in our website content then you should note that these third party websites are not our responsibility and you visit them at your own risk. By providing these links, we are not endorsing, sponsoring or recommending such sites or the materials disseminated by or services provided by them, and we are not responsible for the materials, services or other situations at or related to or from any other site. We are not responsible for the direct or indirect consequences of your navigating to any other website from our website. If you supply any personal data to them, you should read their privacy policy.

You acknowledge that all copyright, designs, database rights, trademarks, patents, and all other intellectual property and material rights relating to our website content (and in the selection and arrangement thereof) is and remains our sole and absolute property. You are granted no right, licence or interest in or to our website content or any intellectual property rights in it, except for the browsing licence detailed below, and all other rights are reserved. In particular you are not permitted to screen scrape or otherwise copy or use our website content except for the purposes of browsing our website as a customer or potential customer under the licence below.

We hereby grant you a licence to download and run the pages of our website we make accessible to you, in a web browser, and to store them in the web browser cache, for the purposes of enabling you to browsing and using our website as a customer or potential customer, or as an agent for a specific customer or potential customer, whether online or offline. You are also permitted to store (as a local copy on your computer file system, outside the browser cache) a copy of, or print off, any web pages we make accessible to you from our website, for your own private records and future reference, provided that you are again doing so as a customer or potential customer, or as an agent for a specific customer or potential customer. Except for as expressly provided by the foregoing licence, you may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any of our website content, or use our website, or any of our website content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own website. We may terminate the above download licences at any time.

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link to our website in such a way as to suggest any form of association, approval or endorsement on our part where none exists. Our website must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.

You agree to use our website only for lawful purposes reasonably connected to the intended purposes of our website, and you must not use our website for or in connection with any unlawful or criminal activity. You must not seek to unlawfully gain access to our website or any underlying systems. You must not use our website to market or advertise any third party, including any products or services.

We may offer comment and review facilities, message boards, forums, photo galleries and other community functionality from time to time, which enable you and others to post content to our website. As we are sure you are aware, anything you post online is available for the world to see, and may be subject to moderation or deletion by us at any time. You agree that you will be personally responsible for your use of all community functionality and for all of your communication and activity on and pursuant to our website. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the terms and conditions, we may deny you access to our website on a temporary or permanent basis. We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our website. Please exercise discretion when communicating with others using out community functionality, and never make any assumptions about them. The views expressed by other users on our site do not represent our views or values.

You shall ensure that anything your post to our website (including text and pictures), whether through any community functionality or otherwise: (a) reasonably relates solely to us and our products and services; (b) is in accordance with any rules or acceptable use policies we may publish from time to time; (c) is not posted in breach of any duty of confidentiality or in infringement of any rights of a third party; (d) is not unlawful, defamatory, threatening, racist or libel, or incitement to hatred or violence; (e) is not detrimental to people, institutions, or religions or to people’s privacy; (f) capable of causing harm to minors or unwarranted distress to any person; (g) is not detrimental to our trademark or our website content; (h) is not personal data of a third party; (h) is not using our site to promoting and advertise any businesses, product, service or other thing; (i) does not advocate illegal activity or discuss illegal activities with the intent to commit them; (j) is not vulgar, obscene, discourteous or indecent; (k) is not software. Any content you upload to our community functionality will be considered non-confidential. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our websites constitutes a violation of their intellectual property rights, or of their right to privacy, or any breach of law.

In relation to anything your post to our website (including text and pictures), whether through any community functionality or otherwise, you hereby grant to us a perpetual, irrevocable, royalty free, transferrable, licence, with the right to grant sub-licences, to use, copy, edit, distribute, adapt, publish, translate, publicly perform and display, create derivative works from and do anything else whatsoever with that content, including (without limitation) publication and republication in any form, medium or technology (whether now known or later developed) in any part of the world. In particular, by posting a message or other content on our websites (including sending in photos to any photo gallery), you understand that such content becomes public domain and therefore may be used by us for marketing and other purposes without any compensation required to be paid to you. You waive all moral rights (including to be identified as author) in relation such content. You warrant that you have the right to grant the licence above, and that the exercise by us of that licence shall not infringe any copyright or other intellectual property rights in any part of the world.


Changes to these terms

We may change these website terms of use at any time and from time to time without notice to you, including by publishing a new version on our website. You should check these terms for updates each time you visit our website to be sure that you are aware of any changes. You should check the top of the document to see the latest version in force. Any change will be prospective only, and we will not make any changes that have retroactive effect unless legally required to do so. By continuing to use our website after any such change you will be considered to have accepted the change.


Obligatory Information

When completing any enquiry, booking or other forms on our website, some information is mandatory before you will be able to submit the forms to us. Mandatory information requirements are clearly identified and are denoted by an asterisk (*). You will be prompted for this information if you try to submit a form which is missing any of this mandatory data. Where any information is not marked with an asterisk then such information is optional, and you need to fill it in if you wish to do so.


Accuracy of Information

When you submit any information to us, including in connection with a registration, enquiry or booking, you must ensure that it is true, accurate, current, and complete in all respects, and you represent that it is. We will rely on your information provided.


Error Correction

When you are carrying out any enquiry, booking, order, registration or other process on our website, you may at any time before submitting use the back button on your browser to go back and correct or change any information. If you think there is any error in your information provided after you have submitted it, you can contact us at any time to correct it.


Updating your information

Should any of your registration information change, please update your details using functionality provided within your website or alternatively contact us.

Eligibility

You must be eighteen (18) years old or over to make a booking or otherwise order from us.


Ordering process

Our website is not a legal offer. To make a booking with or through us or otherwise order from us using our website you must follow the procedure set out on our website, and a contract will not be formed except in accordance with the procedure explained on our website.


Our booking and supply terms

All services and products we supply, and all bookings made, are supplied and made on and subject to our booking terms and conditions and other terms of supply, available on request, and these website terms of use do not set out our booking conditions or other terms of supply. You agree that if a booking or order is made by or for you, that our booking terms and conditions and other terms of supply shall apply.

Your contract is with MyPeople Travel Limited, a Company incorporated in the United Kingdom, bearing Registration Number 09807761.

 

1. In placing your booking with us...

In placing your booking with us you guarantee you have authority to accept and do accept these Booking Conditions on behalf of you and your party. A contract exists on issue of a confirmation invoice, which is subject to these Booking Conditions and governed by English Law and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.

In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs/dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers for your travel arrangements such as airlines, hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.

Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirement in this country. We will not pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities or dietary/religious requirements.

The deposit, detailed on the relevant page, is accepted as part payment of the holiday price and is due at the time of booking. In the event you fail to pay the balance of the holiday price by eight weeks (60 days) before your departure date we reserve the right to cancel your holiday and apply cancellation charges in accordance with paragraph 6.

After issue of the confirmation invoice, if you amend your holiday an amendment fee of £15 per passenger plus any costs charged by our suppliers in making such amendments shall be chargeable.

Holiday prices are calculated using the exchange rates quoted by the Financial Times on the date of confirmation. Once your booking has been confirmed, we guarantee not to surcharge your booking as a result of any cost increases. We reserve the right to change prices from time to time. Any changes will be quoted to you before you make your booking.

If you cancel your holiday other than in accordance with paragraph 8, you must inform us in writing sent by recorded delivery, registered post or email. The following cancellation charges (charges shown as a % of the holiday price) apply based on the period before departure when cancellation notice is received more than

  • 60 Days – 0%
  • 60 to 46 Days – 15%
  • 45 to 31 Days – 25%
  • 30 to 15 Days – 50%
  • 14 to 10 Days – 60%
  • Less than 10 Days – 100%

Cancellation of certain transport arrangements, typically flight upgrades, connecting flights and train tickets can result in up to 100% cancellation charges regardless of the notice of period given to us. We reserve the right to pass on these charges which will apply to any upgrade to the transport element of your holiday and the cancellation charges in the scale above will apply to the other elements of your holiday (e.g. Accommodation, optional extras.) Also note that the transport provider may refuse to issue replacement tickets for lost or stolen tickets and new tickets may have to be purchased by you. The cost of the new ticket may be greater that the cost of the original ticket.

We reserve the right to make minor changes to your holiday, which will be notified to you as soon as possible. Examples include change to transport / Eurostar times by less than 12 hours, change of accommodation within a similar standard.

Major changes to your holiday will be notified to you as soon as possible. Examples include an alteration to your holiday package of more than 12 hours, change of resort or change to a lower standard of accommodation. You will have the choice of accepting the change or accepting the compensation as per the table below as cancelling the holiday and receiving a full refund including deposit within cancellation clause days will invoke cancellation charges which will be borne by you. A minimum number of clients are required for this holiday to operate. Should this not be achieved we may cancel the holiday and refund all monies paid by you. However, we undertake not to cancel the holiday after the balance due date other than by your failure to pay the balance (paragraph 3), or where paragraph 9 applies, and will make all reasonable efforts not to cancel less than 56 days before departure. The amounts of compensation in the table below are by way of a guideline only, in the event of a major change, and may in appropriate circumstances be increased or decreased.

Period of Notice We Give You: 56 – 15 days prior to departure

Compensation for Each Passenger: £10

Period of Notice We Give You: 14 days and less prior to departure

Compensation for Each Passenger: £25

In the event of circumstances beyond our control, we regret that we cannot accept liability or pay compensation where this causes a change or cancellation to your holiday. Where we refer to circumstances beyond our control, we mean any event which we or our supplier could not, even with all due care, foresee or avoid. Such events may include war or terrorist activities threatened or actual, civil unrest, closure of airports or seaports, industrial action, threatened or actual, adverse weather conditions, epidemics or pandemics, fire, high or low water levels on a river cruise and all similar events outside of our control.

MyPeople Travel Limited is not responsible for the cost of any other travel arrangements affected due to cancellation or the rescheduling of any holiday.

If you have cause for complaint during your holiday, please inform your tour advisor immediately. If you fail to complain in resort, we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort, and this may affect your rights under this contract. If your complaint is not resolved to your satisfaction whilst on holiday please notify us in writing within 14 days of your return home. We are obliged to maintain a high standard of service to you and will assure that Complaints are dealt with immediately to your satisfaction. MyPeople Travel will not be held responsible in any form or manner for claims solely in respect of personal injury, illness or their consequences.

  • We accept responsibility for ensuring your holiday is as described in our final tour documentation. If any part is not provided as promised due to the fault of our employees, agents, or suppliers, we will pay an appropriate level of compensation.

  • We accept responsibility if you or any person named on the booking suffers death, injury or illness due to the negligent acts and / or omissions of our employees or agents, suppliers or subcontractors, whilst acting within the scope of, or in the course of their employment in providing your travel arrangements. Damages will be payable in accordance with English Law, subject to paragraph

  • The amount of compensation to which you are entitled will be limited by: (a) The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and (b) The Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these Conventions.

  • Under EU law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay, details of which are available from airlines and EU airports. Reimbursement in such cases is the responsibility of the airline. Your right to a refund from us is set out in paragraph 8.

If you, or any member of your party, suffer death, illness or injury whilst overseas arising out of an activity that does not form part of the travel arrangements or excursion arranged through us, we cannot be held responsible. We shall at our discretion offer advice, guidance and assistance. Where legal action is contemplated and you want our assistance, you must obtain our written consent prior to commencement of proceedings. Our consent will be given subject to you undertaking to assign any costs and / or benefits received under any relevant insurance policy to MyPeople Travel Limited. We limit the cost of our assistance to you or any member of your party to £2,000.

It is your responsibility to carry suitable travel insurance. If you travel without suitable insurance, you agree to indemnify MyPeople Travel Limited for any loss or costs incurred as a result. You should also be aware of your passport, visa, immigration and health requirements. You should confirm these with the relevant Embassies and / or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. For all destinations you should consult your doctor at least one month before departure to ensure all health recommendations are adhered to. Should you wish to check the latest Foreign Office advice on any of these destinations, please consult http://www.fco.gov.uk. The EHIC isn’t a substitute for travel insurance as it does not include cover for cancellation, delay, repatriation, baggage loss, theft or treatment in private hospitals.

You accept responsibility for the proper conduct of all members of your party. If, in the reasonable opinion of ourselves, any person(s) is not suitable to continue the holiday because of health, whether mental or physical, unreasonable behaviour, damage to property or danger or significant annoyance to others, abusive/offensive behaviour to other clients, our suppliers, hotel staff etc, then the holiday may be terminated with immediate effect. Full cancellation charges will then apply and no refund will be given. Furthermore, we shall be under no obligation whatsoever to pay compensation or meet any costs or expenses (including but not limited to alternative accommodation and travel arrangements) you may incur as a result of your booking being terminated.

Passports should be valid for six months after your date of return and in addition should have a blank page available. For all destinations you should consult your doctor at least one month before departure to ensure all health recommendations are adhered to. Visas are not required for any countries unless indicated on the relevant page in this booklet for details. Should you wish to check the latest Foreign Office advice on any of these destinations, please consult http://www.fco.gov.uk.

Whilst the travelling schedule on our holidays shall impose no problems for people of any age in normal physical health, we should like to point out that we visit many historical sites and often enjoy walking tours of various places of interest. Some holidays, therefore, may not be suitable for clients of greatly impaired mobility. If you have impaired mobility you agree to advise us at time of booking.